FAQs

If you can’t see your question here, don’t forget there are additional FAQs for creating and designing your website. Just click the little blue question mark in the Theme Builder.

The Website

Who can view my wedding website?

Your website is private and therefore, is only accessible to yourself and your guests. When your invites are sent out, each RSVP will contain a unique link, with which your guests will be able to access your site.

Will there be advertisements on my website?

There are no advertisements on the website at this time. We will not advertise to your guests on your wedding website.

How long will my wedding website be online?

Your wedding website will be online for 18 months after purchase. We will notify you before your account is disabled and offer you the chance to extend your site, should you require it. Please note, you will need to save any photos/comments uploaded to your site before you lose access to your account.

How soon can I view my website on the internet?

Your site will be available for you to preview as soon as you sign up and will be available for your guests to view as soon as you send out your invites.

How many changes can I make to my wedding website?

You will be able to change, add and delete elements on your website until the day you are married. You will not be able to change guest details after you have sent an invite to them but you are able to remove them if you wish.

What do I need to know about design and computers?

Paperless Wedding aims to be accessible to everyone, so you shouldn’t worry if you know little about technology or design. We endeavour to make this process as simple as possible for you and will guide you at each stage. There are additional FAQs and detailed instructions for each area of the site, should you require it. There are over 30 ready-made templates for you to use designed by experts, and you are free to change these as much or as little as you like.

Can I design my wedding website myself?

Yes, you can design your own wedding website. We recommend choosing a theme which is similar to your design and modifying it to suit your needs. You will be able to choose the colours, fonts, backgrounds and page layout to create a website which is unique to you. We also have a designer who specialises in bespoke design. Please get in touch if you would like more information.

Themes

Can I change my theme after I have created my wedding website?

Yes, you can change your theme, although please note that this will not apply to invitations you have already sent out. Please also be aware that the layout of the invitations does vary from theme to theme, and you may need to re-arrange your content.

How do I see more themes?

Click on the picture frame icon to access lots more themes, all of which are customisable. 

What is the logic behind the filters?

When you tick a filter, it displays all themes which match ANY of the filters, so you could search for themes which are Black or Grey, or search for themes which are Summer or Floral, Holiday or Beach etc.

How do I look at ALL the themes?

Click on the arrows on either side of the current theme displayed, and this will take you through each design.

Why is the preview is not loading up?

You need to make sure that you have ‘JavaScript’ enabled within your browser. Go to your browser preferences and change from there.

How do I edit my theme?

Once you have clicked on a theme and it has loaded click on the paintbrush icon on the left toolbar and being editing your theme. 

If I choose a new theme, will I lose all I have done?

No. If you decide to change your theme, you will not lose any of the content you have added. Please note, that the layout varies from theme to theme and you may need to re-arrange your content.

Can I contact the designer directly if I like their work?

If the theme you have chosen has a link to the designer, then you may contact them directly to collaborate on another project. Remember to tell them you heard about them through Paperless Wedding!

I have opened a preview window, and I can’t close it

There is a close button (X) on the top right-hand corner of the preview window, click that. Alternatively, try refreshing the page. If previewing the guest website, then click the top left.

Venues

What is a venue?

A venue is a place where one or more of your wedding events are being held. So, this could be your local church, that smart hotel, a sunkissed beach or even your back garden. On your site, there will be a separate page for each venue where you can explain why you’ve chosen that place and include a photo and useful info, like a map.

I don’t know what to write in the Web Page Text.

The text entered here will appear on the website page for this venue. We suggest you write about why you chose that venue, maybe give a bit of history about the place, or you can leave a simple message instead. You have the freedom to choose!

I don’t know how to get there?

We hope you will by the time your day arrives! If you are in the early stages of planning, you might not know all the details. Don’t worry, as you can come back to this bit later on. Don’t forget to fill it out as it is essential for your guests. All details will be viewed on the webpage.

I have entered venue information into the site, and now it has disappeared.

Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isn’t stored. Please try entering the information again, and if the same thing happens after you have saved, then there may be an issue. Click on “Feedback’ bottom right, send us a message, and we will look into it for you.

I have created a venue but now want to delete it but I can’t.

You can’t delete it because you have already assigned it to an event. Go into events and select a different venue for your event, save, and then go back to the venue and delete.

My venue does not have a website.

Don’t worry if your venue doesn’t have a website, as this is just additional information for your guests. Make sure you give detail about the location of the venue and map instead to help them find it.

What picture do I upload?

Make sure whatever picture you upload you own the copyright, or you have permission to use it. Most venues will probably let you upload an image of their venue from their website (you are spending a fortune with them after all!), or if you don’t want to put a venue picture up, you can personalise it with a picture of you both. For any issues, uploading see the Photo help questions.

I don’t know what a map link is.

This is a weblink (URL) to a site such as Google maps or a page on the venue website that gives the exact location to your venue. Find your venue on a map online and then copy and paste the web address from your browser into this field.

When I enter a name, where will this information be seen?

The name of the venue will be seen on the invite and also by on your website. So if you are getting married in a Church, make sure you put its full name in this section and likewise for any other venue.

Events

What is an event?

An event is a part of your wedding celebration that you want guests to be able to reply to separately. For instance, this could be the ceremony itself, the reception afterwards and an evening party. Or it could even be a BBQ a couple of days before or after. Each event will have a page on your site and also a line on your invitations. You’ll also get to see individual numbers attending each event.

What does Invite Description mean?

This event title will be seen on the wedding invitation, which allows you to use more formal language than on your website. For example, ours would read ‘The Wedding of Emma Gosling and Jim Taylor’, and our evening event would be ‘The Evening Reception’. It is up to you how you phrase it. You can always change it once you have previewed the invitations.

Does it matter if the date of this event is after the wedding?

You can enter any date in here if it is linked with your wedding. Some people have a party after the wedding, or you might be wanting to have welcome drinks before the big days itself, either is no problem. We give you the option when you create the invitations to include these type of events or not. You might want these details to appear on the website only. You can get guests will still be able to RSVP even though it was not visible on the invitation.

I don’t know what to write in Web Page Text

The text entered here will appear on the website page for this event. If it is your ceremony you might want to start by writing, ‘Please join us to celebrate our big day…..’ or ‘We can’t wait to become Man and Wife, and we hope you will be there to share this with us…..’ You can write as much or as little as you want.

I have entered all the event information into the site, and now it has disappeared.

Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isn’t stored. Please try entering the information again, and if the same thing happens after you have saved, then there may be an issue. Click on, feedback icon, bottom right, send us a message, and we will look into it for you.

When I enter an Event Name, where will this information be seen?

The name of the event will only be seen on your website. Each event will have its own page on your website detailing what will happen in that section of the day. The name of each event will also be seen on your Invites tab when you choose which events to include in each invitation.

I can’t find my venue.

When you click on the drop-down box, you should be able to see all your venues. If you can’t, it might mean that you did not save it in the Venues tab before navigating away. Go back to the Venues tab, and you should see it on the main page if it is there. If not, then you need to create a new venue and save it. It will then appear in the drop-down box in the events section.

I don’t know the time of the event yet.

If you have not finalised all the wedding details, don’t worry, you can come back and change this at a later date. The information will appear on the invite and the website, so make you change it before you send the invitations out!

I don’t know what image to upload.

Make sure whatever picture you upload you own the copyright, or you have permission to use it. Why not make it simple and upload an image of you both? For any issues, uploading see the Photo help questions.

I’ve got multiple events needing dietary requirements, will the field appear more than once?

Yes, it will appear for each event.

I’ve added a question, and it does not appear on the rsvp.

Firstly, make sure that the event saved without any errors. If this isn’t it, make sure that the event is attached to the invitation you are checking. Click on the invites link to see this.

How do I see the answers to my rsvp questions?

Once your replies are in: Either – Click on RSVPs, then view the detail for the event, then click on view reply for a guest. Note that we don’t make the guests answer, so some may choose to leave the field blank.

Invites

What is an invitation?

An invite is the equivalent of the wedding invitation card you would send in the post, which lets the guest know the dates and times of the events they are invited to. You can include any of the events you’ve created on your invites, the wording for these events will be taken from the information you’ve entered. To help with the rest of the text, try looking up wedding invitation wording online, or find an invitation you have received.

Will the email end up in spam?

The invites are sent from Paperless Wedding’s servers through Mandrill. Mandrill is designed to help sites like ours to deliver emails to their desired destination. It tracks them through to the point they are opened. This will give you the reassurance that they have been delivered. However, some invites may end up in spam, in which case you may have to contact them by other means.

What information do I need to include with my wedding invitations to let my guests know they must RSVP online on my wedding website?

The invite will have a link automatically generated, and it will appear in the email that is sent out. It will take them to the RSVP on your website, and it will know it is them that is RSVP’ing.

How do I send out my invites?

All invites are sent out via email, and this can be done once you have entered all the guests’ details and assigned them an invite. Go to the invites tab and click ‘send’, you can then preview the invite and send to your guests. An email will then land in your guest’s inbox, and they’ll be able to go to your site view the information and reply.

How do I add a pre-wedding event?

You can add a pre-wedding event in the same way of adding a wedding event. Select the venue and event tabs and enter all the information. If you don’t want these details on the main invite, there is an option to remove it. If you don’t, then your guest can still RSVP online and see details of the event on the website.

I have sent out my invitation, but I want to add another person to it.

No problem. Just add in their email address and hit send. The invite will then only go out to people who have not had it before.

Creating Invites

I want to create an invite, and I don’t understand how to do it

You need to have filled out the information in the Events and Venues tabs first. Once the event has been created, you will be able to see them when you click to create an invite. Type in the name of your invitation, this is only for your reference and nothing else, and select which events should be associated with it. If the invitation is evening only, make sure you only choose the evening only event. You then need to address the envelope to your guest. This will be the first thing they see, and from there they will click to your invitation. Once all the details have been entered, then click on the Save button at the bottom of the page. Once this is created, you will be able to preview it by hitting the preview button next to that invitation.

What is an Introduction?

Typically on an invitation, it might be ‘The Bride and Grooms Parent’s invite you to’ See our blog for more inspiration.

What do I write on the envelope?

This is up to you! We will generate the guest’s name when we send the invitation, so the rest of the text is available so you can say its a wedding an invitation, or maybe even put a quote on there.

What is ‘Show Guest Name’?

If you select this, it means the name you have entered on the guest list will appear on your invitation as well as your envelope. This will be displayed at the top of the invitation above all other details.

Why do I need an envelope?

This envelope will be delivered as part of an email to your guest. When they click on the view more details option, it will take you to a webpage to view the invitation. Doing it this way allows us to use lots more fonts on the invitation without being restricted by email clients. Clicking on the invitation will take you to the website.

What is the Announcement?

You can add as much as you want to this section. Commonly you might see ‘Proudly requests the pleasure of your company…’ but also you could add a few lines from a poem or quote

Previewing Invites

I don’t understand where all the information has come from.

All the details have either come from information you have entered in the venues and events tab, or we have put in suggested wording for you. You can enter your own text and then preview how it looks on the invitation by hitting the Preview button. To help with the wording, try looking up wedding invitation wording online, or find an invitation you have received.

Show in invite? What does it mean?

Only select the events you want your guests to see on the invitation. If you don’t want these event details (usually pre-wedding or post-wedding activities) on the invitation make sure you don’t tick it. Your guest can still RSVP online and see details of the event on the website.

I clicked on Send preview, and nothing happened?

Go to ‘your account’ and make sure you’re looking at the right email address. The invitation will be sent to the email address you opened the account with. If it still has not arrived, check your junk mail and if it is still not there, click on “Contact Us” to let us know, and we will try and get to the bottom of it!

I am afraid to hit ‘Send’.

Don’t worry, as hitting send is not going to send the invitations out without you having a final look. Click it to view the list of who you are about to send it to hit send then!

The detail on the invitation is incorrect, and I can’t edit it.

You can edit the information by going back to the Events and Venues tabs and changing the information. Make sure you hit save before coming back to the invites tab to preview it.

What does Send preview mean?

Before sending your invitations out to your guests, you might want to check it all works first! You can send an invitation to yourself so you can see how it looks. Click on the envelope preview and click ‘Send Preview Email’.

I received my preview of the envelope but can’t click through to the invitation.

This is only showing you how your envelope will look, not your invitation. The invitation can be viewed in the lightbox by clicking preview Invitation next to that invite.

I want to send my invite but I can’t.

You have created your invitation and previewed it, but can’t send it because you have not selected any guests to go to this invite. Go to the Guest List Tab and add guests to this invitation. Once you have done it (and saved it on the Guest List tab) you will see that a Send button has now appeared. You will be able to preview the invitation again before sending it AND also see the list of guests you are about to send it to.

Guest List

Can I upload a guest list?

Yes, go to the guest list page and click on “Upload list”, you can then upload a spreadsheet file (Excel or CSV). Make sure it’s in the correct format. Try exporting your email address book as a starting point for building up a guest list in this way.

Why can’t I select an invitation when I create a new guest?

You may not have saved when you created your invitations in the invite tab. Go back to your invite tab and create an Invitation type and hit save before coming back to the guest list to assign your guest to it.

Can I see a list of who is coming to what event?

Yes, click on RSVPs then click detail next to the event. This will show you a list of all those invited to an event in alphabetical order and whether they are coming or not and if they have received/opened their invitation.

I want to send people in a family individual invites, can I do that?

Yes, create them with separate email addresses.

The totals at the bottom of the page are not correct. Why?

You might have selected the child tick box against a guest and not saved at the bottom of the page. Save, and this should refresh the totals.

What do I do about people without an email address?

If your guest does not have an email, a paper invite will have to be sent. Then set the guest up as having your email address, and then you can send their invite to yourself and reply on their behalf.

Why are guests grouped by email address?

When people used to send invites in the post, one invite went to one address but invited the whole family. The same principle applies in the paperless invites world. If a family shares an email address, the names are grouped under that address. It is still possible to send more than one invite to the same address, though, just add another guest with the same email.

Can I send more than one invitation to the same email address?

Yes, rather than creating a group of guests, create two separate guests with the same email.

Why can’t I delete a guest?

Once you’ve sent out an invite to guests, you won’t be able to delete them. If they’ve told you they’re not coming and can’t reply online, you can answer for them by logging in as them. If you require a guest to no longer be able to look at your site (for instance if you got the email wrong), then contact us, and we’ll sort it out for you.

Gifts

Can I have a gift list held with a High Street shop or charity?

If you’ve chosen a where you are holding your gift list, you can add the weblinks and codes. Create a page in the Theme Builder and all details there.

Amazon gift list, do I have to use it?

No, you don’t, we have just integrated it for you in case you wish to use it!

Can I add more gifts after I have sent out my invites?

You can easily add additional gifts at any time.

RSVPs

 

Where do I go to access my RSVPs?

You access all responses by going to the RSVPs page and click detail to see who has replied to which event.

How will my guests know where and how to RSVP?

All guests will receive an email with details of where to go to RSVP. We also enable you to send reminder emails to prompt late replies.

How often are my RSVPs updated?

All responses are updated immediately on the website.

How should I expect to be notified that I have received RSVPs?

An email alert will be sent to you when a guest replies. Also, all RSVPs will be shown by events and guests so you can keep track of who has replied and for what.

Is there a limit to the number of RSVPs I can receive?

Your RSVPs will reflect the number of invites sent, and you can invite as many people as you want to the wedding.

One of my guests can’t reply online, can I do it for them?

Yes, you can update a guests RSVP on their behalf. When viewing the RSVP for an event, click the ‘settings’ icon next to the correct guest to edit their RSVP status. 

Can I use your RSVP services for multiple events?

Yes, multiple events can be set up, go to events and click “create new”. Each event will have its own reply.

Who has access to my RSVPs?

Only you can view your RSVPs.

How do I see the answers to my rsvp questions?

Once you have started to receive replies from your guests, there are two ways to view their responses. From the RSVP tab, click to view the details on the event you would like to see. To view individual answers, hover over the icon in the ‘Custom Questions’ column. To see all your guests’ answers, click to Download your RSVP list, where all the responses will be displayed in full in the table. Please note, guests are not required to answer and may leave these fields blank.

Reminders

 

Why can’t I see a particular guest on the reminder list?

Only guests who have been sent an invite will be shown, click on “guest list” and make sure an invite has been sent to the guest. Otherwise, perhaps they don’t fall into the category you’re using to search, check the RSVPs to see if the guest has replied or not.

 

Can I use reminders to resend an invitation?

No, but all reminder messages include a link which enables the guest to view the RSVP and site.

A guest hasn’t received their reminder.

The reminders are sent from Paperless Wedding’s server using our email address, which should pass through most spam filters. However, it is still possible that some messages will end up in spam, in which case you may have to contact them by other means. Please contact the guest directly if you suspect they’re not receiving our emails.

Photo

What are the recommended specifications for photos that will be uploaded?

We suggest that you upload 72 dpi, RGB (colour!) photos that are a maximum height or width of 600 pixels. Please keep in mind that only JPEG files are allowed (files ending in .jpg or .jpeg) are acceptable file formats for photos. There is no size limitation, but the larger your file size is, the longer it will take for your images to upload. We recommend that you try to keep your file sizes as small as possible. Use your PC or Mac to reduce the size of the photo before uploading.

Is there a limit to the number of photos I can upload to my site?

No, there is no limit.

Can I place a photo on pages other than the Photo Album?

There are photos on the Venue and Event pages as well as any other pages you add in the “Your pages” section.

Will I be able to crop the photos once I’ve uploaded them?

I am afraid we can’t crop or edit photos, so please upload them as you wish them to be displayed.

 

In what format do my photos need to be saved and is there a size limitation?

The larger your file size is, the longer it will take for the image to upload. You can only upload JPEGS (files ending in .jpg).

How do I upload photos?

You can upload photos on several pages: the event, and the venue, and other pages you add and in the photo album on your site. You will be able to browse your computer for a photo file to upload. Once you have selected the file, click “Upload Photo”. Make sure it has uploaded correctly and click save.

Why does my picture take so long to upload?

It could be one of 2 things, your internet upload speed is slow, or you might be trying to upload a photo that is too big. It could be both things. We can’t fix your internet issue, but we can advise using your PC or Mac to reduce the size of the photo before uploading.

Can I replace any of the photos I have uploaded at any time?

Yes, this is not a problem at all. Just pop back online, find the page in question and upload the new one.

My Account

 

Email address

This email address is the primary account that all the notifications, RSVP comments and login details relate to. Change it if you want it to go somewhere else.

Date of wedding

If you change the wedding date, then it will be changed for all your events that also had the old date.

Names

The order that the names appear in this account relates to the order that is displayed on the site. So if you want the names to be the other way round, swap them here.

What are the email reports?

This is an excellent way to keep track of what is happening on your website. Set it to the frequency you want to receive updates of figures.

Set up your website address

Once you have chosen it you can’t change it, so think carefully. This website address can then be shared with your guests. If they have a paper invite they can use the password to enter it, or if it a Paperless Wedding invite then they can access directly through the links. 

Save the Date

What is a Save the Date?

You send out Save the Date cards sometimes a year in advance. They allow guests from overseas to book flights and plan holidays. It is an excellent way of getting your guests booked in for the big day.

What is the Email subject referring to?

The email subject is the title of the email that appears in your guest’s email browser.

What do I use the text box for?

Enter in here as much or as little detail in here about your wedding. We do not accept links to external sites I am afraid.

What do I write on the envelope?

This is up to you! We will generate the guest’s name when we send the invitation, so the rest of the text is available so you can say its a wedding an invitation, or maybe even put a quote on there.

Paperless Wedding Save the Dates, how are they different?

We provide you with a template and a theme, then all you have to do is add the details and guest list. Once completed, we email the finished product off to your guests.

What is the Title?

This will be in bold on your Save the Date. Make it a statement or announcement that will stand out. Maybe put the date?

Why do I need an envelope?

This envelope will be delivered as part of an email to your guest. When they click on the view more details option, it will take you to a webpage to view the invitation. Doing it this way allows us to use lots more fonts on the invitation without being restricted by email clients. Clicking on the invitation will take you to the website.

PLEASE NOTE: There are lots more FAQs for each page on the Theme Builder site which will help you build your wedding website.